About My Order
- I'm a tea ritual member. When are they shipped?
- Where's my international package!?
- It says 'Order Processing' in my account page -- can I still cancel?
Tea Rituals ordered after the 12th of the month will receive their first package on the following month as selections are shipped around the 15th of the month. Click here for program details.
Sometimes international shippers are fast (usually arriving within 1-2 weeks), and sometimes painfully slow (sometimes taking up to 5-6 weeks). The unfortunate part is that there is not much that we can do... they do not provide tracking info.
Unfortunately, we may not cancel it at this point. The items you selected have now been boxed up, and have moved to our shipping dock awaiting a pickup.
Should you still wish to cancel, please refuse delivery of the order and the package will be returned to us. We'll then gladly credit you the value of the items selected, minus the round trip shipping costs.
Should the items prove to be misplaced or lost, we'll happily mail a replacement. Please drop us a note if they fail to arrive after 6 weeks.