- How do I return an item?
- An item in my order arrived damaged; what do I do?
- When do disposal fees apply?
How do I return an item?
We have an Unconditional satisfaction guarantee policy.
Praise Tea wants you to be elated about your total experience with us and our products. As such we offer a 30 day refund or exchange on all products if you are not happy for any reason, with the exception of tea samples. Unfortunately, we do not cover the cost of shipping the unwanted items back to us.
PLEASE NOTE: If you return your product for any other reason other than damage or company error, we will gladly assist you with refund for these items less a 35% disposal fee. Store credit at the full value is also an option. No refund will be made for shipping charges.
If the problem was our mistake we will happily refund shipping.
We would like to encourage you to always try a sample size before making a larger purchase!
To return an item within 30 days of purchase, simply indicate the reason for your return on your invoice, include it with your return and wrap the package securely. For your protection, we recommend that you use Fedex or Insured USPS Parcel Post.
If you do not have your invoice copy, please indicate your name, address, order number and reason for the return on a separate piece of paper.
If you have questions please email us at email@example.com.
If an item in your order/your order arrives damaged, please email us with your order ID, items damaged, and nature of damage. We will be more than happy to assist you with replacing this item, or providing a refund or store credit. Shipping charges will not be applied to replacement shipments.
A disposal fee of 35% applies to tea that have been opened, tried, and returned due to customer's dislike of the product. Since the product is no longer usable for resale, the fee covers a small percentage of the company's loss. Due to health code reasons, we must dispose any tea returned to us. We advise trying sample sizes before buying large quantities of any tea.